At Essence of Humanity, we pride ourselves on providing top-of-the-shelf skincare that you will love. 

So, if you find yourself in the unfortunate situation of receiving a faulty Essence of Humanity product, we will send you a new product at no cost to you. 

Please contact us at and we’ll arrange for your replacement.

Please do note under the New Zealand Consumer Guarantees Act, we will not offer a refund or exchange service if you change your mind or dislike the texture or the fragrance of your product after purchase.